We accept returns. You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
Please note that all masks are final sale.
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.
Only regular priced items may be refunded. Sale items are non-refundable.
To follow-up on the status of your return, please contact us at firstname.lastname@example.org
We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at email@example.com with details of the product and the defect. Once you've done so, you can send the item you consider defective to:
ADDICTED Media Inc.
993 Queen St W, Unit 117, Toronto, ON, M6J 1H2, Canada.
Some items are non-refundable and non-exchangeable. These include:
Single sale masks
Double pack masks
All A+ Masks
To return the item you purchased, please mail it to:
ADDICTED Media Inc
993 Queen St W, Suite 117, Toronto, ON, M6J 1H2, Canada.
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
For all questions, comments or help please email firstname.lastname@example.org. (We aim to return every business-related email within 2 working days)